- Our annual employee turnover averaged 40% every year in a sector where the normal employee turnover is 100%
- With 200+ workers with disabilities over 25 years and an average of 46 workers with a disability at any given time, we never filled out a workplace injury form for a worker with a disability.
- 60% of workers with disabilities required no accommodation at all with 35% requiring a minor accommodation that cost less than $500. This is less than the cost of accommodating a non-disabled employee who wants to take a week off unexpectedly.
- Our sales and transaction increase year over year were always higher than the average for restaurants in our area.
Mark Wafer, Former Tim Hortons Franchisee
Mark is a disability rights activist. Until recently he was the owner of six highly successful Tim Hortons locations in Toronto. During his 25 years in the business Mark employed over 200 workers with disabilities in all areas of the operation including senior management. At any given time approximately 17% of his workforce identified as having a disability.
Mark is an internationally recognized expert on the economics of inclusion. He is an advisor to governments around the world and is responsible for Canada’s national disability employment strategy.
Mark has received many awards and recognition for his work most notably from her majesty, Queen Elizabeth II. He was inducted into the Canadian Disability Hall of Fame in 2014.
Mark is also a Motorsports enthusiast, former race car driver and 2008 Canadian historic sports car champion.
Thank you for sharing this Mark,
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